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??????Coronavirus updates??????

??????Coronavirus updates??????

In light of the coronavirus pandemic and the government guidelines we are changing a few of our policies and procedures, these will be reviewed on a daily basis in line with the updated government guidelines.


If you have handed your notice to vacate and we are advertising the property we will be completing viewing questionnaire risk assessments, if anyone answers yes to any of our questions asked the viewing will not be able to take place.

We are regularly monitoring staff completing viewings in line with the World Health Organisation. During viewings we will request that they do not touch anything in the property, and we will be using hand protection to minimise spread.


No inspections will be taking place during this time to avoid the spread of the virus. This means that there may be a delay in inspections, we will contact you to reschedule any that are already booked in.


If you require any maintenance please continue to use the Fixflo system to report, this will be regularly checked. All contractors used will be required to complete a risk assessment prior to attending any jobs, tenants will also be required to complete a risk assessment before a contractor is able to attend. If anything changes between the time of reporting and the contractor attending, you MUST let us know and we will reschedule your appointment.

Please appreciate that during this period contractors may be self-isolating/ unable to work, and this means jobs may not be able to be done as quick. We will prioritise emergency jobs and try out best to get them complete as soon as possible.

If you require any assistance during this time, please let us know and we will try all we can to help.

We would like to thank you in advance for your understanding.
All the team at Onwards and Upwardst??

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